The Modern Banking Experience
My husband have been sharing our experiences of trying to carry out simple banking procedures. I went into a branch in Putney today and tried to pay my bills at the machines. Couldn’t get it to work, so called over an assistant to help. He had no luck and found out the machines weren’t able to carry out the payment procedure this morning. He told me to pay at the one single counter that was open. Unfortunately, I was stood behind someone who needed a lot of time. After waiting 10-15 minutes, I picked up a nearby chair and sat waiting to be served. A queue started to form behind me. I asked if the only other till could be opened. The bank assistant said a girl would open the till. 5 minutes later she was still walking around/sorting things behind the drawn blind at the counter. Eventually, about 30 minutes after I entered the bank, I was able to pay the billls at the counter. I asked why one of the 5 assistants standing around couldn’t have helped me and was told no one was trained to work at the counter. I said but the one lady was working on the counter until recently. no reply. My husband went into a bank in Fleet Street to buy Euros. He said the staff kept coming up and saying hello, are you ok, but nobody did anything. It also took him around 30 minutes from entering the branch to buy the Euros.
Martine Guy ● 2837d0 Comments